Česta pitanja

 

What are the shipping costs? 🚚

Shipping costs vary depending on your location and the size of your order. We strive to keep our shipping fees affordable while ensuring your Yeezy sneakers arrive safely. In most cases shipping is on us. You can view the exact shipping cost at checkout before completing your purchase. 

How long does shipping take? ⏳

Once your order is processed, shipping typically takes between 10-17 business days, depending on your location. We’ll send you a tracking number so you can keep an eye on your new kicks as they make their way to you!

Can I return my Yeezy sneakers? 🔄

Yes! We have a 30-day return policy. If your sneakers are unworn and in their original packaging, you can request a return within 30 days of receiving them. Just reach out to us at businesstvrtko@gmail.com to get started!

What if my sneakers arrive damaged? 😢

We’re sorry to hear that! Please inspect your order upon arrival. If you find any defects or damage, contact us immediately at businesstvrtko@gmail.com, and we’ll work to resolve the issue as quickly as possible.

Do you offer exchanges? 🔄👟

Yes, we do! The quickest way to get the sneakers you want is to return your current pair and place a new order for the desired item. Just follow our return process, and you’ll be on your way to a fresh pair in no time!

How will I know if my return is approved? ✅

Once we receive and inspect your return, we’ll notify you via email about the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please allow some time for your bank to process it as well.

Can I cancel my order? ❓

If you need to cancel your order, please contact us as soon as possible at businesstvrtko@gmail.com. If your order hasn’t been shipped yet, we’ll be happy to assist you!